Frequently asked questions

Yes. Shipping is free on every order across Canada, and prices are shown in CAD. Please check your address carefully at checkout, as we cannot be responsible for parcels sent to an address entered incorrectly.

Yes, within 14 days of delivery, if the piece is unworn, unopened and in its original sealed packaging with all tags. Returns must be approved by us before you send anything back; parcels sent without approval cannot be accepted. Full details are in our return policy.

For hygiene reasons, earrings and any piece that has been opened, worn, resized, engraved or had its seal removed cannot be returned or exchanged. Items bought on final sale are also not returnable.

If you change your mind, return shipping is paid by you, and we recommend a tracked service, as we cannot refund parcels lost on the way back. Where permitted by law, a 15% restocking fee and the original payment processing fee are deducted from the refund. Refunds are issued to the original payment method once we have received and inspected the item.

Please check the product details before ordering. We do not offer direct exchanges; an unopened piece can be returned under our return policy and you can place a new order for the one you prefer.

Contact us within 48 hours of delivery with clear photos of the item and the packaging. After reviewing it, we will offer a replacement, a partial refund or a full refund. For lower-value items we usually do not need the item back. Reports made after 48 hours may not be accepted.

Please first check the tracking, your mailbox and with neighbours. If it still cannot be found, contact us and we will open an investigation with the carrier, which can take up to 15 business days. If the parcel is confirmed lost, we will send a replacement.

Fashion jewellery can naturally fade or tarnish with wear. To keep it looking its best, avoid water, perfume, lotions and sweat, and store it dry. Normal wear, tarnishing, scratches or damage from use are not treated as defects.

Yes, free of charge within 12 hours of ordering, as long as it has not shipped yet. After that, the order cannot be cancelled and our return policy applies.

Yes. Payments are processed through a secure checkout, and you do not need an account to order.