Shipping & Delivery

This policy explains how Liam Sourcing ships orders within Canada. Nothing in this policy limits any rights you have under the consumer protection laws of your province or territory. Where the law gives you more, the law applies.

1. Where we ship

We currently ship to addresses in Canada only. Shipping is free on every order, with no minimum. Prices are shown in Canadian dollars (CAD).

2. Processing and delivery times

• Orders are prepared and dispatched within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.
• Delivery normally takes 7–14 business days after dispatch, depending on your location and the carrier.
• These are estimates, not guarantees. Carrier delays, weather, remote locations and peak shopping periods can add time. A delay in transit is not a reason to cancel a shipped order or to receive a refund.

3. Tracking

A tracking number is emailed to you once your parcel is dispatched. Tracking can take a few days to start updating.

4. Your address

• Please check your shipping address carefully at checkout. We ship to the address you enter.
• We are not responsible for parcels delayed, returned or lost because of an incomplete or incorrect address.
• If a parcel is returned to us for this reason, or because it was not collected, we re-ship it only after you pay the re-shipping cost.
• Address changes can only be made before the order ships. Contact us as soon as possible.

5. Delivered but not found

If tracking shows your parcel as delivered but you cannot find it, please check your mailbox, your building, your neighbours and your local carrier office first, then contact us within 48 hours of the delivery scan. We will open an investigation with the carrier. A parcel confirmed as delivered to the correct address is not covered as lost.

6. Lost parcels

• A parcel may be treated as lost if tracking shows no movement for 30 days.
• We first open an investigation with the carrier, which can take up to 15 business days.
• If the parcel is confirmed lost, we will send a replacement. We may offer a refund instead if a replacement is not available.

7. Duties, taxes and refused parcels

If a carrier charges any duties, taxes or fees on delivery, these are the responsibility of the recipient. Parcels that are refused, or not collected, are not refunded, and re-shipping is charged as described in section 4.

8. Returns

Returns, cancellations and damaged or missing items are covered by our Returns & Refund Policy (/refund-policy).

9. Contact

Questions about your delivery? Reach us through our Contact page (/contact) with your order number.