Returns & Refund Policy

This policy explains how cancellations, returns and refunds work at Liam Sourcing for orders delivered in Canada. Nothing in this policy limits any rights you have under the consumer protection laws of your province or territory. Where the law gives you more, the law applies.

Contact: reach us through our Contact page (/contact) with your order number.

1. Cancelling an order

You can cancel free of charge within 12 hours of placing your order, as long as it has not yet shipped. After 12 hours, or once the order has shipped, it can no longer be cancelled and this return policy applies.

2. 14-day returns

• You can request a return within 14 days of delivery.
• To be accepted, the piece must be unworn, unopened and in its original sealed packaging with all tags attached.
• Every return must be approved by us before you send anything back. Contact us first and we will send return instructions. Parcels sent without approval cannot be accepted or refunded.
• Once approved, please ship the item within 7 days.

3. Items that cannot be returned

• Earrings, for hygiene reasons.
• Any piece that has been opened, worn, resized, engraved or had its seal or tags removed.
• Items marked as final sale, gift cards and digital products.

4. Return shipping, fees and refunds

• For change-of-mind returns, return shipping is paid by you. Please use a tracked service and keep proof of postage. We cannot refund parcels lost on the way back to us.
• Where permitted by law, a 15% restocking fee and the original payment processing fee are deducted from change-of-mind refunds.
• Original shipping is not refundable for change-of-mind returns.
• We refund once the item has arrived and passed inspection. Items that do not meet the return conditions will not be refunded and may be sent back to you at your cost.
• We only provide or reimburse a return label when we ask for the item to be returned.

5. Exchanges

We do not offer direct exchanges. An unopened piece can be returned under this policy, and you can place a new order for the item you prefer.

6. Damaged, wrong or missing items

• Contact us within 48 hours of delivery with your order number and clear photos of the item, the packaging and the shipping label. Reports made after 48 hours may not be accepted.
• After reviewing your claim, we will decide the remedy: a replacement, a partial refund or a full refund.
• For lower-value items we usually do not need the item back; photos are enough.
• Damage caused after delivery, by accident or misuse is not covered.

7. Wear, tarnishing and care

Fashion jewellery can naturally fade or tarnish with wear. Normal wear, tarnishing, scratches and damage from use, water, perfume, lotions or sweat are not defects and are not covered. To keep your pieces looking their best, avoid water and cosmetics and store them dry.

8. Late or lost parcels

• If your parcel has not arrived, please first check the tracking, your mailbox and with neighbours.
• If it still cannot be found, contact us and we will open an investigation with the carrier. This can take up to 15 business days.
• If the carrier confirms the parcel is lost, we will send a replacement.

9. Wrong address

Please check your address carefully at checkout. We are not responsible for parcels delivered to, or returned from, an incorrect or incomplete address you entered. If a parcel comes back to us for this reason, we will reship it once you pay the reshipping cost.

10. How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer usually shows them within 5–10 business days after we issue them.

11. How to start a return or claim

Contact us through our Contact page (/contact) with your order number, the item and the reason (with photos for a damaged, wrong or missing item). Please contact us before opening a payment dispute, as it is usually the fastest way to resolve things. This does not affect your right to contact your bank.